Questions and Answers

What kind of products do you offer on the website offers a wide range of prints, furnishings and indoor decorations. You will find a photo catalogue, which you can order as canvas prints, or you can canvas print your own photos, uploading them from your pc or from your Facebook albums. Moreover, our website features a rich photo collection ready to be turned into canvas prints.
How can I place an order?
You can easily place an order directly on our website. Add to cart your personalized item then follow the instructions. If you need more help or want to know the purchase procedure step by step, contact our customer service.
What happens to the photos I upload on the website?
The photos we receive are handled according to our privacy policy. Therefore they will be automatically deleted from our server after 15 days and in no case will they be used for purposes of advertising or promoting products or services.
Which payment methods are accepted by
If you buy on you can use the most popular and well-known payment options. You will be able to choose among quick and safe on-line payment methods (Paypal, on-line credit card) or you can make a bank transfer, directly on our Italian bank account. For more infos, go to payment methods.
Is it possible to pay on delivery?
Yes, you can. Choose “cash on delivery” in the payment methods section for orders starting from 5 €. If you choose this option you will be charged 3% more on the taxable income. For more infos, go to payment methods.
How long does it take to receive my canvas print?
It depends from the kind of product you have ordered (for example canvas prints are sent within 7 days from the date of order, whereas for finished prints, it could take less). For more infos contact our customer service.
How much does shipping cost?
Shipping rates vary depending on the delivery address and are calculated individually for every item. In case of multiple purchases, shipping costs of the second item and of any additional item will be automatically calculated by our system. For more detailed infos on shipping (costs, sending, delivery time), go to shipping or contact our customer service..
I have received a damaged item. What can I do?
We are fully aware that our products are fragile, therefore we take great care in the process of packaging. Every print is carefully packed according to the indications of the most popular courier services in the world like SDA and UPS. Luckily damage during shipping rarely occurs. Anyway, if it does, we kindly ask you to always accept the package, writing on the delivery form “UNDER RESERVE”. Contact our Customer Services, and we will do all we can to find a solution as soon as possible.
Our Customer Service will answer to all your questions.